Wednesday, October 31, 2012

Website Live Chat Support Down for A Couple of Hours

Pleasant day to everyone. I regret to inform that I might not be reacheable via live chat today.

The HYIP Bulletin is supported by Zopim, an easy and powerful tool that helps provide on time live chat support to the subscribers. Unfortunately due to unforseen circumstance their datacenter provider, Internap, just lost power in one of their facilities, LGA9, as a result of Hurricane Sandy.

In relation to this, the said chat support will not be useable for a couple of hours. The good news is that the Zopim team is currently working on a lightweight version to provide temporary service to the Zopim users.

Let us keep our fingers crossed so that I will be able to cater your inquiries and questions once live! For the time being, please feel free to send me an email if you have questions, comments, suggestions or violent reacions!

Here is the newsletter from Zopim:
"Service Disruption Notice
UPDATE 31 Oct 2012, 0715AM EST

Our datacenter has been running on reserve power until recently. The team at Internap is working very very hard to restore power but one of its facilities LGA9 recently lost power due to a fuel pump failure. Zopim's service has gone offline ever since.

News from a reliable source tell us that fuel is running out at Internap's datacenter. We would have manually carried diesel 17 stairs up to our facilities like how
Squarespace does it (kudos to the team) if we were in New York. But we are not, so we couldn't physically relocate our servers either.

That said, rest assured that Zopim can still run without relying on our servers in Internap's datacenter. We're currently working on a contingency plan which will allow us to restore service to our customers. This involves setting up connection to our existing proxies located worldwide. It's taking some time but once it's done, you will be able to login to a lightweight version of our dashboard to chat. Expect some advanced capabilities will be limited for the time being. We'll post a more thorough update once this lightweight version is up.

We're currently testing the widget and dashboard to make sure everything is in place. Based on current estimates, the lightweight version of the dashboard should be live in a couple of hours.

Thank you for your patience once again. Follow us on
facebook or twitter for more updates!"

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